Customer manual 2024

In addition to the requirements listed here, the steps to be taken are indicated for each type of complaint. For complaints that are not related to items ordered from Lekkerland, but are related to our service, the point of sale employee can of course also contact Lekkerland’s customer service. Complaints regarding (daily) fresh and frozen products and medicines In the case of (daily) fresh and frozen products, the item will not be taken back unless expressly agreed otherwise. The reason for this is that in this case Lekkerland cannot guarantee that the items have been stored under the correct temperature and therefore cannot guarantee the quality of these items. Short delivery: complaint about deviation in quantity delivered. A check is made of the collection process, from which two options follow: 1. The product shortfall will be credited after assess ment and agreement by Lekkerland. 2. Any rejection of a credit request due to an alleged shortage will be justified by Lekkerland in writing or by telephone. Overdelivery: complaint regarding deviation in quantity delivered In case of overdelivery, the customer has the following options: • The customer decides to KEEP the overdelivered item; • A return ticket is made. The item will be taken back by the driver on the next delivery, if the item is in the same condition and still saleable by Lekkerland. • If the item is not returned, Lekkerland can as yet invoice this item. • The customer decides to NOT KEEP the overdelive red item: the item will be invoiced.

Het gaat er om hoe je de dingen oplost.”

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