Manual Lekkerland DTS tool

Manual

Delivery Tracking tool

Lekkerland Netherlands | Version July 2023

In this guide

HOW TO USE

HOW TO SIGN UP

> Login

Signing up for Lekkerland's Delivery Tracking System works in 2 steps:

> Setting preferred communication medium

> Step 1 Sign up for an account

> Setting preferred notification type

> Step 2 Activate your account

> Set up employee access

> How to track your delivery

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How to sign up

Step 1: Sign up for the tracking tool

STEP 1: SIGN UP

1. Give us your Lekkerland customer number and email address by

filling in this online registration form. You can also use the QR

code below (select English language setup.)

2. You will receive an automatic email with your entered details.

Make sure they are correct. If not, fill in the registration form

again.

3. Is your data correct? Then we will process your data within 2

working days.

Proceed to step 2.

Example registration form

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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Step 2: Activate your account once

STEP 2: ACTIVATE

1. Go minimal 2 working days after registration (step 1)

to www.levering.lekkerland.nl

2. Fill in the form under 'Activate for the first time’.

Make sure you enter the same customer number

and email address as you are registered with.

3. Set your password.

4. Press the red ‘Unlock now for the first time' button.

Your account has been activated!

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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How to use

Log in

Has your account been successfully activated once? Then you can now start using the

tool. Here's how to log in:

1. Go to www.levering.lekkerland.nl

2. Log in with your email address and chosen password

under ‘Sign In’.

3. You are logged in.

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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Log in

You are now logged in and ready to set up your desired notification:

1. Choose your customer number.

2. Choose ‘My Notifications’.

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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Preferred communication channel

You can indicate through which channel you want to be kept informed of your delivery.

Use the form below to indicate whether this is desired by email or by SMS.

If you want to be actively notified, you can choose whether you want to receive additional

notifications by SMS and/or email.

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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Preferred notification type

If you want to receive a notification, you can choose from several options or a combination of these.

Option 1: Timely information: You will be informed as soon as possible of the expected arrival of your delivery. On the evening before delivery, you will receive the first scheduled delivery window of 2 hours. In addition, you will receive your first calculated live arrival time in the morning. This covers a period of one hour. Option 2: Shortly before arrival: You will be informed half an hour before the expected arrival.

Option 3: In case of delay: Delay on the Timely information option 1:

You will be notified as soon as the estimated delivery time window deviates by more than half an hour from the communicated delivery time.

Option 4: Not available at this moment!

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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Unlock more employees

You can add employees if you want them to be notified with a separate email address or phone number.

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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Track your delivery online.

How to track your delivery online:

1. In the menu, choose ‘my deliveries’.

2. Choose your customer number.

If you have any questions or problems, please contact our Customer Service via klantenservice@lekkerland.nl

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