Suppliers Manual 2024

Suppliers Manual | 2024

Annual Publication Lekkerland Nederland B.V.

02 | 03 14 15

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8. Delivery Criteria Lekkerland is always in the lead when it comes to logistics. Together with our supply chain department you can discuss the location of delivery (for instance to 1 or more DC’s), the frequency of delivery, and the moment of delivery (data and time). This also accounts for customer specific suppliers. Special requests should be discussed with our Supply chain department timely in order to create a beneficial situation for both parties. • When you receive your Lekkerland order, you will receive an order number. This number should be stated on both the transport document and on your invoice. • Deviations in orders we have placed should be reported to the Central Stock Management department at least 48 hours prior to delivery. • Deviations that have an order lead time of less than 24 hours should be reported before 5:00 PM on the day the order is received. • The delivery day/time slot of the order are stated on every order confirmation. • In the event of deviation from the requested delivery day/time slot without prior notification, Lekkerland reserves the right to refuse the delivery or to charge the extra costs. If customer orders of Lekkerland suffer as a result of an inadequate delivery, the supplier will be charged for the additional costs incurred. • As a supplier, you are responsible for ensuring that the correct instructions are passed on to your logistics service provider (order number, delivery day, time slot, etc.). • To ensure a safe working environment, all vehicle drivers must able to speak at least Dutch or English. If this is not the case, Lekkerland is entitled to deny the driver entry. • One CMR per packing slip is required. If a CMR concerns several packing slips, each packing slip number must be unique and stated in full on the relevant CMR. To ensure better planning and handling of our inbound goods, we use a time slot management system, which is one of the terms for delivery to Lekkerland Nederland B.V. We use Mercareon, a transporeon Group solution. More information about Mercareon can be found at https://www.mercareon.com/nl/ How does it work? You or in the case of outsourcing, your transport service provider, first register as a user. Mercareon subsequently provides the user with: 8.1 Deliveries 8.2 Handling inbound goods

• Online booking options for time slots. • A simple online communication tool.

Once you receive an order from Lekkerland Nederland B.V. you can book a time slot via the system. The following information is required for the booking: the Lekkerland Nederland order number and the ‘amount of goods’ expressed in pallets. If several orders are delivered by one vehicle – even from different supplier partners – Mercareon offers the option to combine these orders, so that only one time slot is needed. This allows the Goods Receipt department of Lekkerland Nederland to properly prepare for delivery, which will reduce both the error rate and the processing time. There are no waiting times, because bookings via the Mercareon time slot management system are always given priority, which is an advantage to you. After registration, Mercareon will be the contracting party when it comes to the use of the system. Mercareon is also the contracting party with whom you work. A fee of €2.50 will be charged for each reserved time slot. Mercareon GmbH sends the invoice on a monthly basis, directly to the company that made the booking. Rebooking or cancellation of time slots will not be charged. There are no further costs associated with the use of Mercareon and the support that Mercareon offers its customers. Lekkerland Logistics Lekkerland offers various services and customized warehousing and logistics solutions for food and non-food items in the convenience and retail sector. Because we have such a close-knit distribution network and operate multi-temperature distribution (3Ts; product groups ambient/sustainable, fresh & frozen in 1 stop), we offer the following logistics services: Inbound Logistics/Backhaul Logistics Lekkerland offers the possibility for backhauling (ambient/ sustainable, fresh & frozen). Lekkerland manages the inbound flow of your goods to our distribution centers. We plan these pick-ups based on existing distribution routes as much as possible. We not only provide this service to the suppliers of Lekkerland Wholesale, but also to the supplier to your own or external warehouse. We offer this service at competitive and attractive rates. Cross-dock Logistics Our warehouses are extremely suitable for handling cross-dock shipments. This is a very interesting way of providing logistics services, especially for goods with small volumes and high turnover rates (e.g. due to use-by date). Central delivery is to one of the three warehouses of Lekkerland, after which we arrange the 8.3 Lekkerland Supply Chain