Customer manual 2024 - all

Deliveries.

Unloading and unloading location

Block times & Delivery Tracking System Delivery block Lekkerland operates a fixed delivery schedule system with fixed delivery days and delivery blocks per point of sale. Public holiday scenario During the week in which a public holiday falls, delivery takes place on a modified schedule, see also ‘Placing orders - Public holiday scenario’. Due to high logistical complexity, no block times are agreed at the time of catch-up schedules. DTS: Delivery Tracking System Point of sale employees can use the Lekkerland Delivery Tracking System, with which Lekkerland will keep you informed by email / SMS about the expected arrival time of your delivery. The following messaging options can be selected: 1. On the evening before delivery; this is the planned delivery slot of 2 hours. 2. In the morning as soon as the driver leaves; this is the calculated delivery slot of 1 hour. 30 minu tes before delivery; this refers to the calculated delivery slot of 1 hour according to the driver’s schedule. 3. Any delay in relation to the time planned in the evening (delivery slot of 2 hours).

Service class Delivery takes place on the basis of Drop & Drive, which means that the driver delivers the containers over the first threshold. • After the driver has announced himself, a point of sale employee must be available to receive the goods. • The point of sale can be reached without any obstacles such as stairs. • Summer protocol: as soon as the temperature rises above 25°C and this persists for several days, it is requested that empty transport packaging be offered cooled. • Winter protocol: during the winter period, a point of sale employee must ensure a snow- and ice-free unloading area and walking route to the location. • Lekkerland’s driver will park the truck at a suitable location in the vicinity of the location for this pur pose. The point of sale employee must ensure that the space for this purpose is free of obstacles. • In connection with the safety of our drivers and employees at the location, no one other than the Lekkerland drivers is permitted to enter the truck (incl. tailgate). Weather protocol

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