Customer manual 2024 - all

Receipt of goods

The driver reports to the customer with the paperwork and temperature printout. Should it be desirable to have the point of sale employee perform a temperature check, the procedure is as follows: 1. If the customer wishes to take a manual reading, he indicates this to the driver and immediately holds himself available for the reading. 2. The driver takes the items from the truck and brings them to the customer. 3. Directly across the threshold, the driver / point of sale employee performs the manual reading by inserting a calibrated stick thermometer in a solid or liquid item. 4. For a fresh item, preferably measure a liquid item, if not present a solid item. Insert the probe of the thermometer into the core of the item and wait until the value on the display is stable; this is the measured value. 5. If the 1st measurement is questionable, then a 2nd and 3rd measurement are taken to determine the actual core temperature of the solid and/or liquid item. In this case, of these 3 measurements, 2 must meet the temperature requirements set and indicated above. 6. Only a too high temperature determined by the above measurement is reason to refuse the deli very. 7. If the measurement shows that the temperature of the product does meet the standard, the delivery will be accepted. Upon the delivery of tobacco products, the boxes are scanned by the driver and the number of outer boxes delivered is counted jointly by the driver and the point of sale employee; based on this, they check the num ber of boxes in the PDA. The point of sale employee also checks that the box is not damaged and that the Lekkerland tape still seals the box properly. Upon ap proval, the point of sale employee and the driver sign for agreement and receipt on the PDA. Receipt process for tobacco products: checking the number of boxes

If roll containers are to be driven to the warehouse via the point of sale, the floor in the point of sale must be suitable for this purpose. Lekkerland accepts no liability for damage to the floor when transporting roll containers through the point of sale. Receipt process Ambient (Confectionery/ Coffee/Drinks/Other) Upon the delivery of goods, a point of sale employee signs for agreement and receipt on the PDA. The approval of goods is subject to reservation; after checking the aspects as mentioned under ‘Delivery document’ and ‘Delivery note’, any discrepancies can be reported as stipulated in the ‘Complaints procedure’ section. In case of a defective PDA or delivery through a courier, a paper delivery note will be used instead of the electronic delivery document. Receipt process fresh/frozen: temperature check The temperature at the start of delivery is indicated on the PDA by the driver according to the temperature recording displayed in the truck cabin. In addition to the above, a temperature check applies for fresh and frozen; the driver can print a temperature receipt from the temperature registration system in case of delivery from the own Lekkerland truck (with Lekkerland logo); this receipt shows the current tem perature of the refrigerated and freezer compartments in the truck. The temperature in both compartments should meet the following standards: • Fresh (and possibly Ambient) in refrigerated com partment; minimum 0°C and maximum 7°C. • Freezer compartment; maximum -15°C.

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