Customer manual 2024 - all

Customer Management. Customer point of sale management.

Create point of sale. When a new point of sale is opened, it must be created in the system at Lekkerland. The customer, either an employee of the point of sale or the head office, pro vides at least the following information to Lekkerland Account Support: • Name, address and contact information; • Date of first order; • Opening hours; • When the point of sale has a financial relationship with Lekkerland: Signed SEPA direct debit form; • When EDI ordering from the point of sale applies: EAN code of the point of sale. • Preferred delivery times; • Start order with invoicing via head office. Removal of point of sale If a point of sale ceases to exist, this must be reported by the customer to Lekkerland Account Support. At least the following information must be provided: • Lekkerland debtor number(s); • Closing date. Processing time For adding or removing points of sale, Lekkerland applies a processing time of five working days if the request is complete. Lekkerland enters the points of sale into its adminis tration for the purpose of all relevant processes such as order receipt, processing, delivery and invoicing. An administrative umbrella organization is created for points of sale linked to a head office. For head office customers, it can be determined whether the financial flow should go through the head office or directly with the points of sale. Customer head office management.

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