Customer manual 2024

Blocking procedure.

Recall & blocking.

If assessment of reported quality complaints shows that there are sufficient reasons to doubt the quality of (part of) the stock of the products and there is no definite answer yet as to whether the quality is in or der or not, it may be decided to block these products for purchase. The blocking of products is always a temporary situation that prevents the delivery of products sus pected of forming a quality and/or food safety risk.

Lekkerland conforms to the views and guidelines as adopted by the CBL. It is of (vital) importance that a recall is processed immediately and properly and we therefore urge you to take the appropriate steps and inform other parties involved in your organization accordingly.

BLOCKING Wholesale suppliers (product category 1, 2 & 3)

BLOCKING Wholesale suppliers (product category 1, 2 & 3)

Producer / NVWA / Lekkerland Quality Ma-na gement

Client

Customer / Lekkerland Quality Management

1) Further investigation into the nature of complaints. 2) Check whether the products comply with the specified requirements and whether they pose a safety hazard. a) If no danger is found: The block is lifted and the products may be delivered again. b) If the item is found to be inadequate: a recall will be declared. c) If the item is found not to comply: the item is returned to the producer without a recall. 3) Lekkerland will keep the customer informed of the status of the item. 4) As a rule, the customer informs its points of sale.

Follow-up steps

Cost calculation

The costs incurred will be settled in consultation with the relevant supplier.

Cost calculation The costs incurred will be settled in consultation with the relevant supplier.

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