Customer manual 2024

Procedure recall.

A recall is often combined with blocking. Blocking and recall can be used consecutively or simultaneously.

RECALL Wholesale suppliers (product category 1, 2 & 3)

RECALL Customer-specific suppliers (product category 4 & 6)

Producer / NVWA / Lekkerland Quality Ma¬- nagement

Customer, in consultation with Lekkerland Qua lity Management and possibly NVWA

Client

-Does it concern a blocking / complete recall; -Lekkerland item number and Lekkerland item name; -Traceability via THT and possibly lot code; -Nature and seriousness of the deviation; -Destination of recall items; -Maximum term for return requests (< 14 days).

Required information for

NVWA notification requirement

Lekkerland / Producer

Lekkerland Quality Management: by telephone qm@lekkerland.nl + Mail Account Support team. NOTE: see further instruction * below

Lekkerland Quality Management: by telephone and qm@lekkerland.nl

Information will be sent to

1) 2) 3) 4) 5)

If relevant: Recall number is created.

Communication Recall initiation

Recall document is communicated to all parties involved within Lekkerland. Once all parties involved are informed about the recall, it is official.

The customer is informed within 4 hours. The customer informs its points of sale.

Export

According to recall procedure.

Closing time

By agreement, norm is 14 days after commencement of recall.

Cost calculation

Logistics recall costs + invoice value.

By agreement; producer, on condition that the customer sends a confirmation containing the supplier’s consent. Or directly to customer.

Financial settlement to

Producer

Addition financial and ad ministrative settlement Lekkerland provides the customer with an over view of the number of requested and processed returns. *The report with the corresponding data should be communicated immediately (also outside office hours) by telephone to Lekkerland Quality Management. If there is no answer, please leave a message on voicemail. Lekkerland discusses occurring recalls in the annual interview with the producer.

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