Customer manual 2024

Order convenience and more! On Lekkerland24.nl you can easily place orders, view product ranges and shelf plans and keep up to date with the latest news. But Lekkerland24.nl has even more ad vantages; download your invoices, view your order history, take advantage of web-only promotions and much

Placing orders. Order method and times regular orders.

Each point of sale has its own delivery schedule, whereby the ordering and delivery process (unless other agreements have been made) is set up on an A for B situation; a point of sale placing an order on day A will have it delivered on day B. The exception is delivery on Monday, where the order is forwarded on Friday. Order method Points of sale/head office deliver all orders digitally. Use is hereby made of the Lekkerland ordering system Lekkerland24, or the own back office system which communicates digitally with Lekkerland. For efficiency reasons, the request is to submit a maximum of one order per stop. When a new point of sale is entered, it is processed at least overnight, after which the first order can be placed. Order time Orders must be sent to Lekkerland by 11:00 to ensure that they are received by Lekkerland in the system by 12:00 at the latest (unless other agreements have been made). The points of sale are responsible for placing an order on time. If an order is not received by Lekkerland on time, it will not be delivered on the agreed delivery day: this order will then be moved to the next delivery moment or it will result in an additional order; see the heading ‘Additional order’.

Order failure If an item is not recognized by Lekkerland’s system (because it is ordered using an unknown EAN code, for example), the item will drop out and the order for this item will be cancelled. Minimum Order Quantity The delivery frequency in the order and delivery schedule is determined by mutual agreement during the entry of your customer data. A Minimum Order Quantity is used to determine the number of stops. If your actual ordered quantities turn out to be lower or higher, the delivery frequency can be revised or diffe rent arrangements can be made. Back order A back order is an order that is sent after 11.00 and is added to an already placed order; it does not lead to a back order on the day of delivery of the first order. Causes for a back order may be wrong and/or too few orders. A back order is always in consultation with Lekkerland. Exception to regular order

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