Customer manual 2024

Holiday scenario and route optimization

Extra delivery order An additional order is an order for a day on which no delivery is planned; an additional order results in an additional delivery. Lekkerland may charge the additio nal cost of this to you. For this additional order, a mini mum order size as well as the order time and delivery time will be observed in consultation with Lekkerland. Push / Action order: Order by the head office With a push order, you as head office (if no EDI order) request items not to be ordered from points of sale, but to be sent in combination with a regular order. This is possible, for instance, for certain seasonal orders, for regular/remediated items that are not on the order list of points of sale and for orders for events without ‘own’ customer/order list. A different order and delive ry schedule applies to this order, the timings are custo mized and are coordinated by mutual agreement¬. The order method is also agreed in consultation; the head office sends orders or a distribution list containing at least the following information: Item number | UAC code of order unit | Lekkerland customer number(s) | Quantity in order units | Delivery day.

Holiday scenario The regular order and delivery times in a given week are cancelled when there is a public holiday If changes in order and block times and/or days occur, you will be informed of the new order and block times and/or days. Lekkerland communicates this changed procedu re by email 4 weeks in advance to the head offices and if applicable 2 weeks in advance to the points of sale. Ascension Day, Whit Monday, Christmas Day, Boxing Day, New Year’s Day.

Changes in order and delivery schedule Lekkerland implements changes in its order and delive ry¬ schedule through individual route adjustments and through overall route optimizations, applicable to the total customer portfolio. Individual block time/delivery day changes Changes to individual¬ customers’ block times or de livery days can be made by mutual agreement throug hout the year. This request can be initiated either by Lekkerland or the customer. This can take place several times a year. Overall route optimization Lekkerland reserves the right to adjust block times and/or days a maximum of twice a year in connecti on with carrying out overall optimi¬sation within the distribution centers and/or routes. Lekkerland will notify you by email at least 4 weeks in advance. Lekkerland implements changes in its order and delivery¬ schedule through individual route adjust ments and through overall route optimizations, appli cable to the total customer portfolio.

Emergency order procedure

In the event of calamities such as technical commu nication problems, theft, fire or other unforeseen circumstances, a solution will be sought in agreement with Lekkerland. If orders do not arrive at Lekkerland on time due to a failure in the digital message¬ traffic, the emergency procedure must be followed. This usually involves a copy order from the previous week, but alternative arrangements can be made by mutual agreement. An emergency procedure is always deployed in consultati on between Lekkerland and the customer.

In case of calamities, it is important to contact Lekker land as soon as possible.

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