Customer manual 2024

Return items based on return slip. A return request is made to Lekkerland customer service by a point of sale employee. Once a return request has been processed, a return slip is issued to the driver; the driver may only take back items on the basis of this return slip, as it is used in the entire processing of the return. Based on the return slip, the driver takes the products back and makes an administrative entry in the PDA. The point of sale employee checks and approves this on the PDA and return slip. No-show deliveries Deliveries that cannot take place due to circumstan ces caused by the customer will be charged to the customer. For example, if the Lekkerland driver cannot unload the delivery if the store has modified opening hours due to circumstances and this has not been communicated to Lekkerland. Upon delivery, the driver will indicate on the PDA ¬the delivered and returned transport and product (depo sit) packaging, as well as the quantities involved. This is then approved¬ by the point of sale employee and then confirmed in the PDA. Finally, this is invoiced and credited by Lekkerland. There are two types of pack aging: transport packaging and deposit packaging; Roll containers, pallets and crates/barrels (excluding beverage crates) are categorized as transport pack aging and are the carriers of all the goods. The point of sale is responsible for proper storage of this transport packaging. These items remain the property of Lekker land (or the party from which Lekkerland procures this transport packaging) and will be returned with the next order. Upon delivery, the packaging is ready for return and has been counted by the point of sale employee. Lekkerland recognizes the following value per pack aging item: Transport packaging: roll containers, pallets and crates/barrels Emballage

Transportemballage items:

Rollcontainer: € 100

CBL / EPS barrel and folding crate € 3,86

EPS tomato crate: € 0,90

Europallet: € 22,50

Container shelf: € 15

Deposit

Deposit on glass bottles, soft drink / beer crates, carbonated cylinders, beer barrels The producer of the packaging item determines the type and therefore the financial value of the deposit on glass bottles, soft drink / beer crates, carbonated cylinders, beer barrels. Returnable packaging handling fee. A handling fee (VBR) is automatically calculated, which is charged by the producer for sorting and filling empty and/or half-full crates. If crates are returned full and with the correct bottles¬, this handling fee is credited. Deposits on PET and cans Lekkerland does not accept the return of loose PET bottles and/or cans, these can only be returned via Lekkerland with the return ¬procedure offered by Statiegeld Nederland.

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