Customer manual 2024

Proof of Delivery (delivery document)

Verification of delivery quantity After delivery, the point of sale employee checks the delivered items for completeness (quantity) against the delivery note.items listed on the delivery note as delivered but not present are called defective (orde red, invoiced, not delivered). items not listed on the delivery note and also not ordered but delivered are surplus items (over-delivered). Out-of-stock items: If certain items were out of stock during the picking process at Lekkerland, these items are also listed on the delivery note with the text “item out of stock” with the reason for being out of stock. Reasons include; item not in stock, supplier did not de liver or logis¬tical error Lekkerland. These items were not delivered and will not be invoiced. Delivery check for delivery quality In addition to verifying the presence of items, the logistic quality of the delivery is also checked¬. This includes: collapsed boxes, leaking packages, damaged outer boxes. Checking the delivery for THT For each item with a THT, the minimum THT, which Lekkerland guarantees upon delivery, is stated on the delivery note. The THT of the delivered items are chec ked with the stated minimum THT. Delivery check for item quality This is a check of the quality of the items delivered that involves the item itself. This involves checking the item against the available specifications. Findings may include: Rotting fruit, slices of cheese too short, broken item in the box, contents of the ordering unit are not correct.

Both the Lekkerland driver and the point of sale employee sign for delivery on the PDA. After each delivery, you will receive the digital delivery document, also called Proof of Delivery (POD). This receipt lists the following: • How many items (in order unit) per item flow were ordered and what was delivered. • What transport assembly items were delivered and returned. • What the temperature of the item flow was upon delivery. • Any products returned (including deposit items). This digital document is used to confirm the receipt of goods and check the packaging. If the PDA is not functional at the time of delivery, the driver will hand over a paper version.

Delivery note - packing slip

The packing slip (also called delivery note) is a digital document that lists the items ordered and delivered including quantities. This document serves to verify the delivery. See “Complaints ¬procedure” for how to proceed if you find discrepancies.

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