Customer manual 2024

Purchase price differences customer-specific suppliers (product category 4 and 6)

Determining price difference justified or unjustified:

Activiteit

Van

Aan

Timing

1 day after booking invoice 5 working days after notification 5 working days after reminder 1 5 working days after reminder 2

1a. Price difference report

Accounts Payable

TO: Supplier

TO: Supplier with CC: Customer head office, Account Support TO: Supplier with CC: Customer head office, Account Support TO: Customer head office with CC: Sup plier, Account manager, accounts payable

1b. Reminder 1

Accounts Payable

Teamlead Accounts Payable admin

1c. Reminder 2

1d. Reminder 3

Account Support

Een inkoopprijsverschil resulteert in de regel in een blokkade van de betreffende factuur. Lekkerland Crediteurenadministratie zoekt contact met de betreffende leverancier betreffende het prijsverschil. 1st. Escalation (invoice) Account Manager TO: Customer head office with CC: Supplier, Account Support, ¬Accounts Payable 5 working days after reminder 3 If no response after 1d

Steps if purchase price difference = unjustified; supplier’s price is correct:

Activiteit

Van

Naar

1. Check supplier response

Accounts Payable

Account Support

2. Check with customer

Account Support

Customer

3. Feedback

Customer head office

Account Support

4. Price adjustment in system

Account Support

-

5. Settlement of price difference with customer (see below for method).

Account Support

Customer head office

6. Feedback when price is adjusted.

Account Support

Accounts Payable

Steps if purchase price difference = justified; supplier’s price is incorrect:

Activiteit

Van

Naar

1.Check by supplier

Supplier

Customer head office

2. Feedback

Supplier

Accounts Payable

3. Reconciliation of settlement between sup plier and Lekkerland 4. Received correction invoice: settlement of price difference (Credit / Debit)

Supplier

Accounts Payable

Supplier

Accounts Payable

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