Suppliers Manual 2024

Suppliers Manual | 2024

Annual Publication Lekkerland Nederland B.V.

02 | 03 20 | 21

Delivery completeness Delivery completeness is seen as the completeness of the delivery from Supplier to a DC of Lekkerland. The Delivery completeness will be monitored on a quar terly basis. In case of structural underperformance the frequency will go up to reporting on a monthly basis. If you can notify us of defects in advance, please no tice your supply chain contact person timely KPI Delivery completeness # Amount of units delivered / # Amount of units ordered * 100% Compensation in case of underperformance In case the stated norms will not be delivered, we ap ply the following penalties: 1. When the norm will not be met during a period of a month, the supplier will deliver an improvement plan including points of improvement that will lead to compliance with KPI’s. This plan has to be shared with your contact persons within category management and supply chain. The supplier will have maximum one month to increase the delivery performance to the requested norm. 2. If for a following measurement the norm still has not been met, a penalty of €2.500,- will follow and we require an adjusted improvement plan. 3. If for a third measurement the norm still has not been met, a penalty of €5.000,- will follow and we require an adjusted improvement plan. 4. If for a fourth measurement the norm still has not been met, a penalty of €10.000,- will follow and we require an adjusted improvement plan. If the required norms are met due to the improvement plan, the scheme above will start from point 1. Any additional costs caused by a failing delivery perfor mance will be charged to the supplier. Improvement plan required + penalty 92 % - 98,5 % Improvement plan required > 98,5 % Good performance Timely delivery Action < 92 % Norm for all categories (after correction for calamities):

Prio

SLA Aspect

1

Involved in a Recall

2

Foreign parts found

3)

Production error

4

Packaging error

5

Mold / Decay

6

Contamination and damage caused by animals

7

Missing best-before-date

8

Breach

Every product group can have additional quality standards. We make arrangements with our suppliers about this. All costs caused by not complying with our quality agreements will be charged to Supplier. If Lekkerland receives a delivery that is (partially or as a whole) affected by decay, strong pollution of detoriation by animals/birds/insects without noticing Lekkerland beforehand, and this contains more than half of the original order, supplier will deliver the remaining products immediately. Minimum Order Quantities will not apply. For infor mation regarding our recall procedure, please refer to chapter 5. If there is a complaint regarding product quality more than 3 times in one month we will issue a penalty to supplier. The table below lists the height of the penalty:

500 euro penalty

4-5 unanimous/ comparable complaints within a calendar month 6-7 unanimous/ comparable complaints within a calendar month 8-10 unanimous/ comparable complaints within a calendar month Over 10 unanimous/ comparable complaints within a calendar month

750 euro penalty

1.500 euro penalty

2.500 euro penalty

9.4 Quality standards

Our quality department monitors the complaints of internal and external parties. We allocate a severity of the seriousness of the complaints in which food safety is the most important one. The table below lists the prioritizing in which 1. Involved in a recall is the heaviest complaint.