Suppliers Manual 2024

9.5 Unforeseen quality issues

10.3 Focus of attention

If you foresee problems regarding delivery in the delivery chain (that cause problems in delivery for example poor harvest or availability), supplier needs to inform the contact persons of Category Manage ment and Supply Chain. Please inform us 48 hours upon delivery by writing (email) and by phone. The message should contain the following subjects: • The nature of the quality issues • The expected duration of the quality issues • Possible alternatives in case of long term delivery issues • Possible countermeasures. If the quality of a product cannot be guaranteed and does not comply with the agreed quality demands by supplier and no alternative product is available, then the product cannot be delivered and will not be ac cepted by Lekkerland. For quality issues regarding goods that already have been delivered we refer to our recall procedure menti oned in chapter 5. Deviations higher than the agreed colli/kilo price will not be accepted when delivering alternatives. Electronic invoicing has become part of corporate social responsibility and Lekkerland will gladly participate in this. Our goal is to have all communication regarding the trade flow go through EDI. You can submit your requests to our IT department (ict. helpdesk@lekkerland.nl) or send an e-mail to EDI@lekkerland.nl or by phone through +31 40 264 44 19. We will then explore whether invoicing by EDI is possible. Invoices should be sent to the head office in Son: Lekkerland Nederland B.V. Attn. Accounts Payable Ekkersrijt 7601 5692 HR Son Invoice by e-mail Invoices in PDF format can be sent to matching@lekkerland.nl. Note: digital invoices can only be in PDF format. Per invoice we allow one PDF including attachment. Please use unique filenames for each invoice in which the invoicenumber should be part of the filename. 10.2 Non-EDI Invoicing 10. Invoicing 10.1 Invoicing by EDI

• When you receive your Lekkerland order, you will receive an order number. You must state this number on your invoice. Your invoice will not be processed if it does not include this order number. • We expect to receive one invoice for every order; please do not send a collective invoice. • The invoice date must not be before the delivery date. • If the invoice is not drawn up according to these terms, we will reject the invoice. Self-Billing is only allowed with permission of Lekkerland. • Invoicing is based on the price and conditions agreed. Depending on the product category, the price and conditions are agreed with Lekkerland or the customer. • Invoicing is based on the delivered quantities x the agreed price and conditions. • Lekkerland is a member of Maxxam. The price lists approved by Maxxam are always leading. If a supplier is not a contract supplier of Maxxam, the general price list is leading. It is never possible to use several different purchase prices for a single product for Lekkerland. Ask your contact person about alternative options. • If you repeatedly send incorrect invoices, Lekkerland has the right to charge costs of 25 euros per incorrect invoice. These costs will then be deducted monthly from the payment of the outstanding invoices. In addition, the observed difference must also be corrected. • If you, as a supplier, have established price and condition agreements for customer-specific items directly with our customer, invoicing must also take place separately from the general wholesale items. In these cases, billing must be done separately per customer. Please mention both order number and customer name. You can state the customer name in the address, attn. Accounts Payable / Customer Name. • Invoices need to meet the standards of the Dutch tax legislation and invoice-demands. If your invoice does not meet the requirements we will not accept the invoice. More information regarding this topic can be found at the website of our tax authority: www.belastingdienst.nl/wps/wcm/connect/ bldcontentnl/belastingdienst/zakelijk/btw/ administratie_bijhouden/facturen_maken/factuureisen • If the supplier is liable by law to pay excise duties and/or consumer taxes, any other similar tax, or a Packaging Waste Management contribution (Afval beheersbijdrage Verpakkingen), then the supplier is responsible for paying such taxes or contributions to the relevant authorities. Lekkerland may be asked by these authorities for a statement from the supplier confirming payment has been made for the duty, tax, or contribution. The supplier is also responsible for